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Legal

  • VSA Capital Limited
    VSA Capital Limited (“VSA”) is registered in England and Wales, company number 02405923. The registered office is 42 New Broad Street, London EC2M 1JD. The Company is Authorised and Regulated by the Financial Conduct Authority (“FCA”) (FCA Registration number: 158790). You can access the Financial Conduct Authority’s register on the FCA website for more information.

    These are the terms and conditions for your use of the VSA website. Please read these terms and conditions carefully. If you do not wish to be bound by them, you should not use this site. By using this site you signify you have read and accept these terms and conditions. These terms and conditions apply to any web sites operated by VSA, unless otherwise indicated.

    Liability
    By entering this site (www.vsacapital.com), you acknowledge and agree that the use of this site is at your own risk and to the extent permissible by applicable law, in no circumstances, including (but not limited to) negligence, shall we be liable for any direct, indirect, incidental, special, consequential, or punitive damages, losses, costs or expenses nor for any loss of profit that results from the use of, or inability to use this site or any material on any site linked to this site (including but not limited to any viruses or any other errors or defects or failures in computer transmissions or network communications) even if we have been advised of the possibility of such damage. In addition, no liability can be accepted by us in respect of any changes made to the content of this site by unauthorised third parties. All express or implied warranties or representations are excluded to the fullest extent permissible by law. We do not warrant that this site does not infringe any intellectual property rights of third parties.

    To the extent you do so and such download is not governed by bespoke terms, any software is downloaded at your own risk. If you are in any doubt as to the suitability of the software to be downloaded for your computer it is recommended that you obtain specialist advice before downloading it.

    We are not responsible for any third party research or information that is provided on this site and we exclude all warranties and all liability for any loss or damage you incur as a result of your use of such research or information, to the maximum extent permitted by law. We will not be responsible for the content of any third party research or information nor for compliance of the same with any laws or regulations. This site is provided on an “as is” basis and you should take steps to verify any information you intend to rely on.

    Nothing on this site shall be deemed to constitute financial or other professional advice in any way. If any advice or guidance is required on our products or services, please contact us as directed on this site.

    Information
    Where information consists of pricing or performance data, the data contained therein has been obtained from company reports, financial reporting services, periodicals, and other sources believed reliable. Although carefully verified, data computations are not guaranteed by VSA or any of the data providers or affiliates and may not be complete. Neither VSA nor any of its data providers or affiliates make any warranties expressed or implied, as to the accuracy, adequacy, quality or fitness for any particular purpose of the information or the services and all such warranties are expressly excluded to the fullest extent that such warranties may be excluded by law. You bear all risks from any uses or results of using any information. You are responsible for validating the integrity of any information received over the Internet.

    Copyright and trademarks
    Unless otherwise stated, all rights in any information which appears on this site (including the screen displays, the content, the text, graphics and look and feel of the site) belong to VSA or our licensors.

    Unless specifically prohibited by a notice published on any page, you may download and/or print a copy of such parts of the pages of the site as you may reasonably require for your own personal non-commercial use only, provided that any copy has attached to it the relevant proprietary notices and terms and conditions.

    All trademarks, service marks, company names or logos are the property of their respective holders. Any use by you of these marks, names and logos may constitute an infringement of the holders’ rights.

    Other sites/banners
    We are not responsible for the content of any other websites that are linked to or from this site and we exclude all warranties and all liability for any loss or damage you incur as a result of your use of such sites. We will not be responsible for the content of any advertising or sponsorship that may appear on our site nor for compliance of the same with any laws or regulations.

    Your use of this website
    You must use this website in accordance with these terms and conditions and all reasonable directions of VSA from time to time. To the extent legally possible, VSA reserves the right to draw any misuse of this website to the attention of any applicable governing or regulatory body.

    Site availability
    To the extent permitted by applicable law, we do not warrant that this site will be available at any time. If the web site is unavailable, please report this by emailing to mail@vsacapital.com and we will attempt to correct the fault as soon as we reasonably can.

    Accuracy
    The information contained in this site is based on up to date information and while we make all reasonable efforts to ensure that material on this site is correct, current and complete at the date of publication, accuracy cannot be guaranteed. We make no warranties or representations (express or implied) as to its accuracy, currency or completeness. We may change the information at any time without notice. You should take appropriate steps to verify all information on this site before acting upon it.

    Residence
    This site is controlled and operated by us from the United Kingdom. We make no representation that any material contained on this site is appropriate for any other jurisdiction. Should you choose to access this site from any location other than the United Kingdom, you are responsible for compliance with all applicable local laws.

    Governing law
    These terms and conditions are governed by and shall be construed in accordance with the laws of England. Non-contractual obligations (if any) arising out of or in connection with these terms and conditions (including their formation) shall also be governed by the laws of England.

    You agree to submit to the exclusive jurisdiction of the courts of England and Wales as regards any claim, dispute or matter (whether contractual or non-contractual) arising out of or in connection with these terms and conditions.

    Thank you for visiting our site.

  • The content of this website has been issued and approved by VSA Capital (“VSA”). The information contained on this site has been carefully compiled to ensure its accuracy at the date of publication. However, we make no representations, warranties, or undertakings as to the accuracy, completeness, or timeliness of the content or as to whether any information you download is virus- or error-free.

    To the extent permitted by law, we, other members of our group, and any third parties connected to us hereby expressly exclude:

    1. All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity.

    2. Any liability for direct, indirect, or consequential loss or damage incurred by any user in connection with the use, inability to use, or results of the use of our website, any websites linked to it, or any materials posted on it, including but not limited to:

    • Loss of income or revenue;

    • Loss of business or profits;

    • Loss of contracts or anticipated savings;

    • Loss of data or goodwill;

    • Wasted management or office time;

    • Any other loss or damage of any kind, however arising, and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

  • Regulatory

    VSA Capital Limited (“VSA”) is a member of the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority (FRN 158790).

    ​​

    Before publishing any research recommendation, VSA and its associates, employees and/or clients may have acted upon the recommendation or made use of the information on which it is based. VSA, its associates, employees and/or clients may own or have a position in securities referred to on this website or may have provided advice or investment services in relation to any such security.

    Nothing on this website is intended to exclude or restrict any duty or liability which we may have under FSMA (or any subsequent amending or replacement legislation) or the rules and regulations for the conduct of business made thereunder.

    Telephone calls

    Telephone calls to VSA are recorded to enable us to carry out regulatory responsibilities.



  • Introduction

    In the course of providing our services to you, we may receive information relating to you, your directors, shareholders, beneficial owners, employees, agents, and associates. In this Policy, we refer to this information as “personal information,” which is any information relating to an identified or identifiable individual.


    This Policy sets out the basis on which we will process this personal information. Please read the Policy carefully to understand our practices regarding personal information and how we will use it. It also explains your rights in relation to your personal information and how to contact us or the supervisory authority in the event you have a complaint.

    About VSA Capital Limited

    The data controller in respect of personal information is VSA Capital Limited, a limited company registered in England and Wales under number 02405923. Our registered office is at 42 New Broad Street, London EC2M 1JD.

    VSA Capital Limited is authorised and regulated by The Financial Conduct Authority (FRN 158790).

    References in this Policy to “VSA Capital Limited” (“VSA”)”, “we”, “our” and “us” are references to VSA Capital Limited, the UK data controller and its Affiliated Entities.

    Contacting Us

    We are not required to appoint a formal data protection officer under data protection laws. However, VSA Capital’s Privacy Manager is Galin Ganchev.

     

    ​If you have any questions about this policy or your information, or to exercise any of your rights as described in this policy or under applicable data protection laws, you can contact us as follows:

    Galin Ganchev
    VSA Capital Limited
    Park House, 16-18 Finsbury Circus
    London EC2M 7EB

    By email: mail@vsacapital.com
    By telephone: +44 (0)20 3005 5000

    Data Protection Principles

    VSA Capital adheres to the following principles when processing your personal information:

    • Lawfulness, fairness and transparency: data must be processed lawfully, fairly and in a transparent manner.

    • Purpose limitation: data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

    • Data minimisation: data must be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

    • Accuracy: data must be accurate and, where necessary, kept up to date.

    • Storage limitation: data must be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal information are processed.

    • Integrity and confidentiality: data must be processed in a manner that ensures appropriate security of the personal information, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage by using appropriate technical or organisational measures.

    Information We Collect

    We collect personal information as necessary to enable us to carry out your instructions and to manage and operate our business and provide our services to you, and to comply with our legal and regulatory obligations.

    The personal information that we collect in the course of providing our services and products to you includes, but is not limited to, the following:

    • your name;

    • home and business address;

    • contact details (such as telephone numbers and email address);

    • date of birth;

    • gender;

    • marital status;

    • copies of passport, national identity card, driving licence, utility bills, bank statements and similar documents;

    • business and professional qualifications and experience;

    • immigration status and work permits;

    • information relating to the services we have been instructed to provide;

    • information that you provide us with;

    • information we obtain from our IT and communications monitoring, or from third party agencies and information providers.
       

    This personal information is required to enable us to provide our services and products to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services and products to you.  In providing us with this information, you consent to us holding this information to enable us to provide services to you.

    You confirm that you are authorised to provide to us the personal information which we shall process on your behalf.

    Where the personal information relates to your directors, shareholders, beneficial owners, employees, agents or associates it is not reasonably practicable for us to provide to them the information set out in this Policy.  Accordingly, where appropriate you are responsible for providing this information to any such person.

    How Your Information is Collected

    We collect most of this information from you directly, however, we also collect information from publicly accessible sources (e.g. Companies House) or directly from a third party (e.g. client due diligence providers). Examples include, but are not limited to:

    • your bank or building society, another financial institution or advisor;

    • consultants and other professionals we may engage in relation to the services;

    • your employer and/or trade union, professional body or pension administrators;

    • via our website – we use cookies on our website, e.g. online matter management and document management systems;

    • door entry systems and reception logs,

    • via telephone recordings (telephone conversations are recorded in accordance with FCA requirements)
       

    Special Categories of (“Sensitive”) Personal Information

    You may also supply us with, or we may receive, special categories of (or “sensitive”) personal information, which includes information relating to racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, health or sex life, sexual orientation, genetic data or biometric data.

    We process these special categories of personal information on the basis of one or more of the following:

    • where you have given explicit consent to the processing of the personal information for one or more specified purposes;

    • where the processing relates to personal information which is manifestly made public by you;

    • where the processing is necessary for the establishment, exercise or defence of legal claims;

    • where the processing is necessary for reasons of substantial public interest, in accordance with applicable law. Such reasons include where the processing is necessary:

    • for the purposes of the prevention or detection of an unlawful act or for preventing fraud;

    • for the provision of confidential advice.
       

    Data Relating to Criminal Convictions & Offences

    We collect and store personal information relating to criminal convictions and offences (including the alleged commission of offences) only where necessary for the purposes of:

    the prevention or detection of an unlawful act and is necessary for reasons of substantial public interest;

    • providing or obtaining legal advice; or

    • establishing, exercising or defending legal rights.
       

    How and Why We Use Your Information

    Our use of your personal information is subject to your instructions, data protection laws and our professional duty of confidentiality.

    We will only process your personal information if we have a legal basis for doing so, including where:

    • processing is necessary for the performance of our contractual engagement with you: this relates to all personal information we reasonably need to process to provide the services and products requested;

    • processing is necessary for compliance with a legal obligation to which we are subject: this relates to our legal obligations in relation to, for example, anti-money laundering; and

    • processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms: this relates to our processing for marketing purposes, for our management, accounting and administration purposes and for data security.

    The table below further explains the purposes for which VSA Capital Limited will use your personal information (excluding sensitive personal information) and our legal basis for doing so:

    Purposes for which we process the information
    Legal basis for the processing
    To provide our services
    For the performance of our contract with you or to take steps at your request before entering into a contract
    To carry out associated administration and accounting in connection with your matters and other processing necessary to comply with our professional and regulatory obligations
    For the performance of our contract with you or to take steps at your request before entering into a contract
    Compliance with anti-money laundering legislation and requirements
    To comply with our legal and regulatory obligations
    For operational reasons, such as improving efficiency, training and quality control
    To comply with our legal and regulatory obligations
    To prevent unauthorised access and modifications to our systems
    It is in our legitimate interests to be as efficient as we can so we deliver the best service for you
    For updating client records
    For the performance of our contract with you or to take steps at your request before entering into a contract. To comply with our legal and regulatory obligations
    For marketing our services and products
    It is in our legitimate interests to market our services. We consider this use to be proportionate and will not be prejudicial or detrimental to you
    To carry out credit reference checks
    It is in our legitimate interests to carry out credit control to ensure our clients are able to pay for our services
    External audits
    It is in our legitimate interests to carry out audits and quality checks so we can demonstrate we operate at the highest standards, as well as to adhere to legal and regulatory obligations

    Where we request personal information to identify you for compliance with anti-money laundering regulations, we shall process such information only for the purposes of preventing money laundering or terrorist financing, or as otherwise set out in this Policy or permitted by law.

    Marketing

    We may also use your personal information to notify you by email, telephone, SMS or post about important developments and services or products which we think might be of interest to you, including newsletters, invitations to seminars and similar marketing.

    For marketing purposes, we may disclose personal information to our Affiliated Entities or to third parties providing marketing services to us, or with whom we are conducting joint marketing exercises.

    You have the right to opt out of receiving direct marketing communications from us at any time by:

    • contacting the Privacy Manager using the contact details set out above; or

    • using the “unsubscribe” link in emails.
       

    Email monitoring

    Email which you send to us or which we send to you may be monitored by us to ensure compliance with professional standards and our internal compliance policies. Monitoring is not continuous or routine, but may be undertaken on the instruction of a partner where there are reasonable grounds for doing so.

    Third party processors

    Our information technology systems are operated by us, however some data processing is carried out on our behalf by third parties. Details regarding these third-party data processors can be obtained from our Privacy Manager whose details are given above.

    Where processing of personal information is carried out by a third-party data processor on our behalf, we endeavour to ensure that appropriate security measures are in place to prevent unauthorised access to or use of your data.

    Disclosure of personal information

    Personal information will be retained by us and will not be shared, transferred or otherwise disclosed to any third party, except as set out in this Policy.

    If we are working with other professional advisers on your behalf, we shall assume that we may disclose your information to them, unless you instruct us otherwise.

    We disclose and share personal information with the following parties:

    • with VSA Capital Limited directors, staff and consultants based in the UK;

    • with our Affiliated Entities, specifically those based in China, Africa and the EU;

    • to other professional advisers and third parties in accordance with your instructions;

    • to our professional indemnity insurers, brokers or advisers, and auditors, lawyers or risk managers who we or they may appoint;

    • third party processors, service providers, representatives and agents based in the UK that we use to make our business more efficient, including for our IT services, data storage / back-up; payroll and cloud-based cybersecurity;

    • if we, acting in good faith, consider disclosure to be required by law or the rules of any applicable governmental, regulatory or professional body;
       

    Should we be requested by certain authorities to provide them with access to your information in connection with the work we have done, or are doing, for you, we will comply with that request only to the extent that we are bound by law to do so and, in so far as it is allowed, we will notify you of that request or provision of information.

    We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you.

    We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. Usually, information will be anonymised, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

    Your rights

    Subject to certain limitations, you have rights under data protection laws in relation to your personal information. We have described those rights and the circumstances in which they apply, in the table below and you can contact the Privacy Manager to exercise your rights:

    Rights
    Description
    Access
    You have the right to access and/or obtain your information and/or personal data that we hold about you
    Rectification
    If you believe that any of the information and/or personal data that we hold about you is inaccurate, you have the right to inform us and rectify it
    Erasure
    You may request that we delete your information and/or personal data, if you believe that: • we no longer need to process your information and/or data for the purposes for which it was provided; • we have requested your permission to process your information and/or data and you wish to withdraw your consent; or • we are not using your information and/or data in a lawful manner
    Restriction
    This right can be exercised under any of these circumstances: • when you believe that the information and/or personal data that we hold about you is inaccurate and thereafter, we will need time to verify the accuracy; • we have processed your information and/or personal data unlawfully however, you would prefer to restrict the processing instead of erasure; • we have requested your permission to process your information and/or data and you wish to withdraw your consent; or • we are not using your information and/or data in a lawful manner
    Portability
    You have a right to receive the information and/or personal data you provided to us in a portable format. This is an extension to your right of access. Please note that this right is only applicable to electronic processing of your personal data and when the information and/or personal data is collected directly from the individual requesting to exercise this right. We will attend to your request only in the event that the information and/or personal data is being processed based on your consent or contractual necessity. You may also request us to provide it directly to a third party, if technically feasible
    Marketing
    You have a right to object at any time to processing of your information and/or personal data for direct marketing purposes, including profiling you for the purposes of direct marketing. We do not carry out processing that involves automated decision making that may affect the rights or produces legal effect on our employees, investors and/or customers

    Exercising Your Rights

    You can exercise any of your rights as described in this policy and under data protection laws by contacting the Privacy Manager.

    Except as described in this policy or provided for under applicable data protection laws, there is no charge for the exercise of your legal rights. However, if your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either:

    • charge a reasonable fee taking into account the administrative costs of providing the information or taking the action requested; or

    • refuse to act on the request.

    Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm their identity.

    Security of Your Information

    We store your information in hard copy and in electronic format. Information may be held at our offices in the UK and China. We use industry standard technical and organisational measures to protect information from the point of collection to the point of destruction.

    We implement strict procedures and security features to protect your information and/or personal data to prevent unauthorised access. Unfortunately, the transmission of information via the internet is not completely secure. Although we will endeavour to protect your personal information, we cannot guarantee the security of your data transmitted over the internet.

    Transferring your personal information outside of the EEA

    VSA Capital Limited has offices in the UK and China. Authorised personnel may access your information in the UK and China only. To deliver services to you, it is sometimes necessary for us to transfer and store your personal information outside the European Economic Area (“EEA”) as follows:

    • with our Affiliated Entities;

    • with our service providers located outside the EEA;

    • if you are based outside the EEA;

    • where there is an international aspect to the matter which we have been instructed on.

     

    These non-EEA countries do not have the same data protection laws as the United Kingdom and EEA. We will, however, ensure that we take appropriate or suitable safeguards in connection with any transfers of personal information to non-EEA countries by implementing standard data protection clauses adopted by the European Commission (as permitted under Article 46(2)(c) of the General Data Protection Regulations).

    If you want further information on the specific mechanisms used by us when transferring your personal information out of the EEA, please contact our Privacy Manager using the details set out above.

    Information Retention Periods

    Personal information received by us will only be retained for as long as necessary to fulfil our engagement. Following the end of our engagement we will retain your information:

    to enable us to respond to any queries, complaints or claims made by you or on your behalf; and

    to the extent permitted for legal, regulatory, fraud and other financial crime prevention and legitimate business purposes.
     

    After this period, when it is no longer necessary to retain your personal information, we will securely delete or anonymise it in accordance with our Data Retention Policy. Further details regarding our data retention policy can be obtained from our Privacy Manager whose details are given above.

    Complaints

    The Privacy Manager is Galin Ganchev (see above for contact details) and to whom complaints should be addressed in the first instance.

    You have the right to make a complaint at any time with a supervisory authority, in particular in the EU (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”) who can be contacted at https://ico.org.uk/ or telephone on 0303 123 1113.

    Changes to this Policy

    We may change this Policy from time to time. The current version will always be available from us in hard copy or on our website. We will post a prominent notice on the website to notify you of any significant changes to our privacy policy or update you by other appropriate means.

    This Policy was last updated on 14 January 2025.

  • Introduction

    This privacy policy discloses the privacy practices for VSA Capital Limited (“VSA”). We encourage you to review this Privacy Policy carefully.

    This policy is effective as of 15th January 2025 and complies with the provisions set out under the UK General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR).

    Information Collection and Use

    VSA is the controller of the information collected on this site. Our primary purpose in collecting personal information is to provide you with an efficient experience, and our corporate clients with information about investor interest. We use your personal information to provide the services and customer support that you request; tailor and improve our services and the content and layout of our website; and where users have given us their consent, to deliver targeted marketing. We will not sell, share, or rent this information to others, nor shall we use it other than in the ways disclosed in this policy. This information is stored on VSA computers and databases, and access is restricted to specific personnel. We store this information to ensure that you receive the type of communications from us that you have consented to, and to respond to your enquiries.

    Registration and Email Preferences

    In order to use some features of our website, users may first be required to complete a registration form. During registration, users are required to complete the mandatory fields of name and email address. All additional fields are optional, including company name, job title and research/marketing communications preferences. This information is used to contact users about the topics on our site where they have expressed interest, it also acts as a security feature, to enable users to retrieve lost passwords. If you register to use the site, access to your personal details is restricted. Only the necessary VSA personnel are able to view and amend your information in order to administer any services that you require. We use a third-party mailing list specialist, MailChimp, to deliver our email research and marketing communications.

    Our Use and Disclosure of Information

    By submitting your personal data, you agree to this transfer, storing or processing thereof. VSA will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    Marketing

    Disclosure to Third Parties: We will not sell or rent any of your personal information to third parties for their marketing purposes without your explicit consent and will only disclose this information in the limited circumstances and for the purposes described in this policy.

    Links

    This Web site contains links to other sites. Please be aware that VSA does not claim any responsibility for the privacy practices of such other sites, and this policy does not apply to any external site that you might visit. We encourage our users to be aware when they leave our sites and to read the privacy policies of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.

    Security

    This website takes every precaution to protect our users’ information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, users’ passwords are stored in encrypted form by our website service provider and subject to contractual confidentiality within our supplier service contract.

    Updates

    We may also send the user site and service announcement updates, or notices concerning a report, presentation, app or visualisations. We communicate with users to discuss issues relating to the site via e-mail.

    Rights to Withdraw Consent

    Our users are given the opportunity to “opt out” of receiving any further communications by clicking the ‘Unsubscribe’ options at the bottom of each communication received from VSA. We will retain your information only for as long as you have provided consent or as required to comply with legal and regulatory obligations.

    Correction/Updating Personal Information

    If a user’s personally identifiable information changes (such as an e-mail address), or if a user no longer desires our service, you can rectify your data by updating your user profile on our website or by contacting us directly at mail@vsacapital.com.

    Access to Personal Information

    VSA tries to be as open as it can be in terms of giving people access to their personal information. Users have the right to access, rectify and erase their personal data. Individuals can find out if we hold any personal information by making a ‘subject access request’ in line with the UK GDPR and the Data Protection Act 2018. If we do hold information about you, we will:

    • Give you a description of it;

    • tell you why we are holding it;

    • tell you the origin of it;

    • tell you who it could be disclosed to; and

    • let you have a copy of the information in an intelligible
       

    To make a request to VSA for any personal information we may hold you need to put the request in writing to our details specified at the bottom of this page.

    If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Compliance Officer.

    Notification of Changes

    We keep our privacy policy under regular review. This privacy notice was last updated on 15th January 2025. If we decide to change our privacy policy, we will post a comment on this page that the policy has changed so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

     

    Material changes to this privacy policy will be communicated via email or other direct contact methods where possible.

    How to contact us

    If you want to request information about our privacy policy, or contact us regarding security and privacy, please email mail@vsacapital.com, speak to us on 020 3005 5000 or write to us at:

    Compliance Officer
    VSA Capital Limited

    42 New Broad Street

    London EC2M 1JD

  • VSA Capital Limited (“VSA”) is authorised and regulated by the Financial Conduct Authority (“FCA”) and is required to adhere to the principles and rules imposed by the FCA in relation to conflicts of interest. In particular we must have regard to Principle 6 which requires us to pay due regard to the interests of our customers and treat them fairly; and Principle 8 which requires us to manage conflicts of interest fairly, both between us and our customers and between different customers. In addition, VSA must meet the detailed requirements of SYSC 10 and COBS (managing inducements for example). This document describes our policy in relation to the identification and management of conflicts of interest and has been approved by the Board of Directors of VSA.



  • Introduction
    At VSA Capital, we value customer satisfaction and strive to provide exceptional levels of service at all times. If we fall short of your expectations or make an error, we want to hear from you so we can address the issue promptly and improve our processes to prevent it from happening again. If our service ever does not meet your expectations, please do not hesitate to contact us. This gives us the opportunity to resolve the matter and learn from the experience to enhance the services we provide.

     

    Our approach ensures that all complaints are handled efficiently, with due regard for client interests, and in a fair and transparent manner.

     

    How Can You Make a Complaint?
    Complaints should be addressed to the Compliance Officer and can be made via any of the channels below:

     

    Email: gganchev@vsacapital.com

    Telephone switchboard: +44 (0)20 3005 5000

     

    In writing:

    Galin Ganchev

    VSA Capital Limited
    42 New Broad Street

    London EC2M 1JD

     

    To help us investigate and resolve the complaint as quickly as possible, please provide us with the following information:

    • Your name, email address and telephone number

    • A clear description of your concern or complaint

    • Details of what you would like us to do to put it right

    • Copies of any relevant documents and correspondence

     

    What Will We Do Once We Have Received Your Complaint?
    Your complaint will be referred promptly to our Compliance Officer. In the event that the Compliance Officer is involved in the subject matter of the complaint, your complaint will be referred to the CEO or another member of Senior Management.

     

    We will promptly acknowledge your complaint in writing. In this acknowledgement we will provide the name and title of the person that is handling your complaint. We have given this individual the authority necessary to investigate and settle the complaint.

     

    Investigating and Resolving Your Complaint
    We will investigate your complaint fairly, consistently and promptly to determine whether the complaint should be upheld, and (if appropriate) determine remedial action and/or redress. We will set out our conclusions in a final response to you.

    If we decide that redress is appropriate, we will aim to provide you with fair compensation for any acts or omissions for which we are responsible. If you accept our offer, we will promptly provide the compensation to you.

     

    Our Timetable for Responding to You
    Once we have acknowledged your complaint, we will keep you informed of our progress.  If we are able to quickly resolve your complaint, we will send you a Summary Resolution Communication which will:

    • Acknowledge your complaint and confirm that we now consider it to be resolved;

    • Explain that you may still be able to refer your complaint to the Financial Ombudsman (FOS) if you subsequently disagree with our decision and the timescales you have for doing this; and

    • Provide information about how to contact the FOS.

     

    If we are not able to resolve your complaint quickly, we will, within eight weeks of receiving your complaint, send you either a final response or a written response that explains why we are not in a position to make a final response to you and when we expect to provide one. Our response will also:

    • inform you that, if you remain dissatisfied, you may refer the complaint to the FOS; and

    • enclose a copy of, or an electronic link to, the FOS standard explanatory leaflet.

     

    Most of our clients will not be able to utilise the FOS as only eligible complainants may use the FOS (consumers and small enterprises for example). If you are in any doubt as to whether you can refer to the FOS, please contact the FOS directly or visit their website athttps://www.financial-ombudsman.org.uk/consumers/how-to-complain

    The FOS can be contacted directly by post at:

    Financial Ombudsman Service (FOS)

    Exchange Tower

    London E14 9SR

     

    The Financial Ombudsman only has jurisdiction in respect of Eligible Complainants as defined by the FCA rules. If you need guidance on the meaning of Eligible Complainants, please refer to the FCA Handbook or contact FOS directly using the details provided above.

     

    Please note that you have the right to refer your complaint to the FOS within six months of the date of receiving our final response. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances.

  • What are cookies?
    Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. There are different types of cookies. Cookies served by the entity that operates the domain you are visiting are called “first party cookies.” Therefore, cookies served by the VSA Capital website whilst you visit vsacapital.com are first party cookies.


    Cookies served by companies that are not operating the domain you’re visiting are called “third party cookies.” For example, we may allow Google to set a cookie on your browser while you visit vsacapital.com, and that would be a third-party cookie. Cookies may also endure for different periods of time. “Session cookies” only last as long as your browser is open. These are deleted automatically once you close your browser. Other cookies are “persistent cookies” meaning that they survive after your browser is closed. For example, they may recognise your device when you re-open your browser and browse the internet again.


    Type of cookies we use
    We use the following cookies:

    • Analytical and performance cookies: We may use analytics service providers in relation to VSA Capital’s websites’ traffic analysis and reporting. Analytics service providers generate statistical and other information about the use of the VSA Capital website by using cookies. They allow us to recognise and count the number of visitors and to see how often visitors return to our website, how long they stay and how visitors move around the website when they are using them. This helps us to improve the way our website work, for example, by ensuring that users are finding what they are looking for easily. The information generated relating to the VSA Capital website may be used to create reports about the use of the website and the analytics service provider will also store this information.

    • Advertising and targeting cookies: These cookies record your visit to the VSA Capital website, the pages you have visited and the links you have followed to other websites. We will use this information to try and make our website and other websites that you visit more relevant to your interests. 

    • Functionality cookies: We may use functional cookies that allow us to remember choices you have made in relation to the VSA Capital website so as to provide a more personalised experience and enhanced user experience by delivering content specific to your interests. 

     

    On our website, we have included content from Twitter and LinkedIn to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Twitter and LinkedIn. This content is embedded with code derived from Twitter and LinkedIn and places cookies. This content might store and process certain information for personalised advertising.
    Please read the privacy statement of these social networks (which can change regularly) to understand what they do with your data, which they process using these cookies. The data that is retrieved is anonymised as much as possible. Twitter and LinkedIn are located in the United States.


    Essential cookies
    Essential cookies are those that enable a website to function without them, it will either not work at all or will not work properly. These cookies do not track any personal data of visitors and can be dropped to the users’ browsers without consent, according to the GDPR directive.

    Cookie Name
    Description
    Retention Period
    Third Party
    bSession
    Website session ID to measure and track site performance.
    Session
    Wix
    hs
    Security cookie used by Wix for session integrity.
    Session
    Wix
    server-session-bind
    Maintains a user’s session with the server.
    Session
    No
    ssr-caching
    Indicates how the site was rendered (server vs cache).
    Session
    No
    svSession
    Identifies unique visitors and tracks sessions across the site.
    2 years
    No
    XSRF-TOKEN
    Security – protects against cross-site request forgery (CSRF).
    Session
    No

    Analytics cookies
    Analytics cookies or performance cookies are used to track website visitors and their user behaviour. This data is then used to improve the way the website works and in turn, used to improve user experience.

    Cookie Name
    Description
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    Third Party
    _ga_RDMQ3PB9S4
    Google Analytics – tracks user behaviour across sessions (property-specific).
    2 years
    Google
    _gcl_au
    Google Ads – stores ad click information for conversion tracking.
    3 months
    Google

    Advertising cookies
    Advertising cookies relate to online advertising platforms. This is the category of cookies and third-party scripts that touches the user’s privacy the most.​

    Cookie Name
    Description
    Retention Period
    Third Party
    __cf_bm
    Cloudflare bot management – detects bots vs humans.
    30 minutes
    Twitter
    __Secure-1PAPISID
    Used for targeting/advertising; ensures secure handling of user data.
    13 months
    Google
    __Secure-1PSID
    Security + personalised advertising.
    13 months
    Google
    __Secure-1PSIDCC
    Security cookie used by Google to protect user data.
    13 months
    Google
    __Secure-1PSIDTS
    Session integrity and targeting purposes.
    13 months
    Google
    __Secure-3PAPISID
    Advertising – builds user interest profile for personalised ads.
    13 months
    Google
    __Secure-3PSID
    Advertising – builds profile of interests to show relevant ads.
    13 months
    Google
    __Secure-3PSIDTS
    Used for security and ad personalisation.
    13 months
    Google
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    Stores Twitter user’s advertising preferences.
    1 year
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    Security – ensures requests during browsing sessions are authenticated.
    6 months
    Google
    APISID
    Used by Google to store user preferences and for ad personalisation.
    13 months
    Google
    ar_debug
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    1 month
    Google
    auth_token
    Authenticates Twitter users when logged in.
    1 year
    Twitter
    ct0
    CSRF protection token used by Twitter.
    15 months
    Twitter
    dnt
    “Do Not Track” preference indicator.
    1 year
    Twitter
    DSID
    Advertising – identifies logged-in Google users across devices for personalised ads.
    2 weeks
    Google
    DV
    Used by Google to store user preferences and settings.
    Session
    Google
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    Advertising – Google Floodlight tracking cookie.
    1 year
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    guest_id
    Identifies guest (non-logged-in) users on Twitter.
    2 years
    Twitter
    HSID
    Security – helps prevent fraudulent login attempts.
    13 months
    Google
    IDE
    Advertising – used by DoubleClick to show targeted ads.
    13 months
    Google
    NID
    Stores user preferences and information when using Google services.
    6 months
    Google
    SAPISID
    Advertising – builds user interest profiles for targeted ads.
    13 months
    Google
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    2 years
    Google
    SID
    Security – contains digitally signed and encrypted user/session ID.
    13 months
    Google
    SIDCC
    Security cookie to protect user data from unauthorised access.
    2 years
    Google
    SOCS
    Stores cookie consent choices for Google services.
    13 months
    Google
    SSID
    Security + user preferences for Google services.
    13 months
    Google
    twid
    Stores authenticated Twitter user ID.
    1 year
    Twitter

    Consent
    When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

     

    How to turn off cookies
    You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.


    Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.


    Contact details
    For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:


    VSA Capital Limited
    42 New Broad Stret
    London EC2M 1JD
    United Kingdom
    Website: https://vsacapital.com
    Email: mail@vsacapital.com
    Phone number: +44 (0)20 3005 5000

    This Cookie Policy was last updated on 15th September 2025
     

  • Introduction
    Bribery, whether committed in the UK or abroad, is a criminal offence under the Bribery Act 2010. In addition, as an FCA regulated firm, we are also subject to regulatory requirements to prevent our business being used for the purpose of facilitating financial crime, including bribery and corruption.
     
    We are committed to the prevention of bribery and corruption and have taken a risk based and proportionate approach which is reflective of the nature and scale of our business activities.  At a high level we will:

    • Ensure senior management take lead responsibility for our anti-bribery stance;

    • Identify, assess, manage, monitor and document our bribery and corruption risks on an ongoing basis;

    • Ensure our bribery and corruption risk is taken into account in our day to day operations, including in relation to new customer take-on and our relationships with third parties;

    • Continue to assess our bribery and corruption risks on an on-going basis;

    • Conduct on-going monitoring of adherence to our policies and procedures to ensure they remain appropriate and proportionate for our business;

    • Communicate our anti-bribery stance internally and provide regular training to all staff and where appropriate to other associated persons; and

    • Provide appropriate management information to our Board.

     
    The firm has zero tolerance for bribery and corruption in any form.
     
    What constitutes a ‘bribe’?
    A bribe would occur if a person associated with us bribes another person with the intention of obtaining or retaining business, or a business advantage for our firm.  ‘Associated person’ can include, for example:

    • Employees;

    • Agents;

    • Subsidiaries;

    • Contractors and suppliers; and

    • Joint venture partners.

     
    To assess whether bribery has been committed, an ‘expectation test’ is applied which constitutes an assessment of what a reasonable person in the UK would expect in relation to the performance of the function and/or activity of the person receiving the alleged bribe.
     
    Only in jurisdictions where local written law permits the acceptance of financial or other advantages in relation to identified functions or activities will the offer or provision of advantages in relation to those functions not be classed as bribery.


    Facilitation payments
    Bribes and facilitation payments are regarded as being one and the same. Facilitation payments are expressly prohibited unless there is a risk to life, limb or liberty. Any such payments must be reported immediately to the Compliance Officer and recorded, with the justification documented.


    What is ‘corruption’?
    Corruption is defined in the Oxford English Dictionary as dishonest or fraudulent conduct by those in power, typically involving bribery. We should be alert to the risk of being used by politically exposed persons (‘PEPs’) and other high-risk customers to launder the proceeds of corruption.
     
    The penalty for bribery and corruption
    You have an obligation to understand and comply with our procedures in relation to bribery and corruption prevention.  Failure to do so could result in a criminal conviction and a fine - the penalties can be severe.


    Criminal sanctions
    Offences: Maximum Penalty
    Active bribery – offering, promising or giving a bribe:10 years’ imprisonment, a fine or both
    Passive bribery – receiving or agreeing to receive a bribe:10 years’ imprisonment, a fine or both
    Bribing a foreign public official:10 years’ imprisonment, a fine or both
    Corporate offence – failure on the part of a commercial organisation to prevent bribery: Unlimited fine
     
    As a firm we may have a defence against the corporate offence if we can show that we have adequate procedures in place which are designed to prevent bribery.  To assist with this the Ministry of Justice has published guidance about these procedures.
     
    Who has to comply with this policy?
    This policy applies to the following:

    • all employees, including senior management; 

    • all contract and temporary staff;

    • any third parties acting on our behalf (e.g. consultants, intermediaries, introducers, joint venture partners);

    • appointed representatives.

     
    Breaches of this policy by any person to whom it applies will be dealt with severely in accordance with our disciplinary procedures.
     
    Top level commitment
    Our Board takes responsibility for our anti-bribery stance.  Day to day responsibility is delegated to the Compliance Officer who will act as the focal point for all activity in the firm relating to the prevention of bribery and corruption. Their responsibilities include:

    • training monitoring and completion;

    • results of post-training assessments;

    • staff vetting results (new starters);

    • staff vetting results (existing staff);

    • outcome of DBS checks;

    • outcome of CCJ checks;

    • output of anti-bribery and corruption compliance monitoring;

    • gifts and entertainment given and received;

    • third party payments made and the rationale for these;

    • results of due diligence conducted on third parties;

    • whistleblowing reports;

    • breaches;

    • number of third-party relationships;

    • number of ‘high risk’ third party relationships;

    • number and nature of relationships with PEPs;

    • Provision of appropriate management information to senior management.

     
    Regular and timely management information will be provided to our Board so they can provide oversight of the efficacy of our policies and procedures.
     
    Risk assessment
    We must take a risk-based and proportionate approach to the prevention of bribery. In order that we can do this effectively we must understand and regularly assess the bribery and corruption risks we face.


    Risk assessment process
    Our risk assessment process is dynamic.  It is reviewed and updated on an annual basis as the environment and markets in which we operate change and evolve.  This process is owned by the Compliance Officer. However, the Board will determine our overall approach to the prevention of bribery in line with our risk tolerance.
     
    We will use internal and external sources of information which will assist us in categorising the bribery risks to our firm.  Internal sources may include management information relating to employees’ completion of anti-bribery training or the results of reviews of third-party relationships.  External sources may include the Transparency International’s Corruption Perceptions Index to assist in identifying higher-risk jurisdictions or results of reviewing anti-bribery procedures in place in partner firms.
     
    Once completed, the risk assessment is reviewed on an on-going basis in light of any changes within our business, for example if we begin to operate in a new, higher-risk industrial sector.  Irrespective of this, our bribery risk assessment is reviewed and revised as appropriate at least annually.
     
    Due diligence


    Mitigating the risks related to our ‘associated persons’
    Associated persons are persons who provide services either for us or on our behalf and includes both internal and external associated persons.  We have implemented a number of procedures to mitigate the risks posed by internal associated persons (i.e. employees and other staff) and these are set out in Section 11 onwards. 
    Our external associated persons can include outsourced service providers, IT providers and, in certain circumstances, joint venture partners.  To mitigate the risk posed by external associated persons we have put in place the following due diligence procedures:
     
    Category of associated persons

    • Due diligence to be applied/ Frequency

     

    Suppliers (including IT providers, cleaning staff) and external consultants

    • Background checks to include review of their website content as to own anti bribery policies/ Prior to signing terms of engagement.

    • Ensuring contract wording explicitly states that we may terminate our relationship should we ascertain that the supplier is or has been involved in bribery while acting as our associated person/ Prior to signing terms of engagement.

    • Checks for negative media/ Prior to signing terms of engagement.

    • PEP checks/ Prior to signing terms of engagement.

    • Obtaining references/ Prior to signing terms of engagement.

     

    Joint venture partners and clients.

    • All diligence as above/ Prior to signing terms of engagement.

    • Repeating warranties/ Annually

     
    Risk of clients accepting bribes
    We are aware that there is a risk of our clients accepting bribes in return for placing business with us.  To help mitigate the risk of our employees offering bribes to potential or existing clients we have put controls in place around:

    • Staff vetting and recruitment;

    • Ongoing vetting;

    • Payments; and

    • Remuneration.

     
    Refer to further sections of this document for more information with regard to this.
     
    We further mitigate the reputational risk of doing business with corrupt clients by applying appropriate levels of customer due diligence as set out in Part One of this document.


    Risk of clients using our firm to launder the proceeds of bribery and corruption
    We are also aware that there is a risk of our customers using our services to launder the proceeds of corruption. You should refer to the Financial Crime Manual for details of the due diligence, which we apply to customers on a risk-sensitive basis to mitigate this risk.


    Communication and training


    Communication
    We are committed to communicating our anti-bribery policies and procedures on a regular basis both internally to our employees and externally to our clients and the wider market.


    Training
    In addition to communicating our policies and procedures to staff, we are also committed to providing our employees with regular training. This ensures that they have the requisite knowledge and skills to be able to recognise potential instances of bribery and apply our policies and procedures correctly.
     
    All new staff complete anti-bribery training at the start of their employment and complete a test to validate their understanding of the internal policies and procedures. Records of completion of the training and tests will be retained on HR files.
     
    Anti-bribery training will be provided to all existing staff on an annual basis and a test must be completed to demonstrate understanding. Records of completion of the training and tests will be retained in the Compliance drive.
     
    Monitoring and review
    To ensure that our procedures remain appropriate to the risks that we face as a firm and that they are adhered to, we conduct on-going monitoring in the form of:

    • annual compliance reviews including monitoring of adherence to anti-bribery and corruption policies and procedures;

    • on-going monitoring and review of all payments out;

    • cross-checking expenses payments against the Gifts and Entertainment Log to ascertain whether all relevant gifts and expenses have been logged;

    • reviews of the Gifts and Entertainment Log;

    • reviews of the due diligence conducted on new third parties (including contractors, agents, etc.) prior to take-on, including the rationale for establishing the relationships;

    • rolling reviews of the due diligence obtained on existing third parties and their activities to ensure that this remains appropriate and whether a case still exists for maintaining the relationship; and

    • on-going reviews of the activities of any clients who are PEPs or who may present a higher risk of bribery and corruption.

     
    The outcome of any monitoring undertaken will be provided to the Board. They will be actively involved in guiding any remedial action required to address inadequacies identified as a result of the monitoring undertaken.
     
    Responding to bribery and corruption events


    Internal events
    Where we identify that an instance of bribery has taken place, we will take all actions necessary to determine the underlying cause of the incident and to address this. Senior management will be responsible for deciding whether we should self-report to the Serious Fraud Office and the FCA. The Compliance Officer is responsible for managing communications with these authorities.
     
    Dependent on the nature of the breach, disciplinary action may be taken against any individual(s) identified as responsible.  In severe or systemic cases, this may result in dismissal. It may also result in criminal prosecution under the Act.


    External events
    External bribery events may include prosecutions under the Act, enforcement actions taken against FCA-regulated firms, the publication of reports relating to levels of bribery and corruption in the jurisdictions in which we do business, and the publication of the output of FCA thematic reviews relating to firms’ anti-bribery and corruption systems and controls.
     
    To ensure that our anti-bribery policies remain adequate and appropriate, we undertake to review the following:

    • bribery and/or corruption-related FCA enforcement actions; and

    • the FCA’s Financial Crime Guide for Firms;

     
    Staff recruitment and vetting
    To mitigate the risk of employees exposing us to increased bribery risks, we undertake checks on new and existing employees as outlined below. Where new staff are recruited through employment agencies, we will request evidence of the tests having been undertaken and favourable results obtained before making any formal offers of employment.
     
    The take-on of new staff will be conditional on the outcome of the above tests. In the case of existing staff, unfavourable test results will be reviewed by senior management and action taken in accordance with their judgement. We expect agency/temporary/contract staff to have been subjected to the same checks as all other employees prior to joining the firm. We request confirmation of this from recruitment agents prior to take-on.
     
    New staff (prior to take-on) & Existing staff (post-take-on)

    • DBS checks

    • CCJ checks

    • Credit checks

    • PEP checks

    • Sanctions checks

     

    New staff (prior to take-on)

    • Personal references

    • Employment references

    • ID checks (in accordance with AML procedures)

     
    Gifts and hospitality
    Staff may not offer, give, solicit or accept, any gift, hospitality, or other benefit or inducement (financial or non-monetary) that:

    • impairs compliance with our duty to act in the best interests of its client;

    • could be construed as a bribe or payoff; or

    • violates any law or ethical standard.

     
    We have strict guidelines dictating what we as a firm consider to be appropriate in terms of gifts, hospitality and promotional expenditure and the procedure that must be followed.  These are set out in the Gifts and Hospitality Policy/Inducements Policy.
     
    Charitable donations
    As an organisation we support the idea of charitable giving.
     
    To mitigate the risk of any donations which we make being used or perceived as being used to commit an act of bribery, any charitable donations to be made on behalf of the firm should be referred to the Compliance Officer, so that they may agree and record the donation before it is made.
     
    As part of their review process prior to making any donations, the reviewer will consider whether any obvious links may exist between the charity to which we propose to make the donation and any existing or future clients. Where such a link exists and the reviewer considers there to be a risk that a donation may be or may be perceived to be a bribe, we will decline the proposed donation.
     
    Incident reporting
    Suspected instances of bribery should be reported internally via the Whistleblowing Procedure to enable them to be assessed by the Compliance Officer.
     
    Where the Board considers there to be sufficient grounds to suspect that an instance of bribery may have taken place, they will report the incident to the SFO and co-operate fully with any subsequent investigation into the incident. They will also take disciplinary action against the individual concerned.
     
    Where the Board is unable to establish with any certainty that an instance of bribery has taken place it will be at their discretion to decide whether to report the incident to the SFO.

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